Privacy Policy

Who we are

MeetYourSaarthi ("MYS") is operated by [Registered company name], [Registered office address]. We decide how your personal data is used, which makes us the Data Fiduciary for it.

What we collect, and why

• Your email address — to sign you in with a one-time code and to contact you about your account.
• Your name and, if you add one, your photo — so the people you work with know who you are.
• Your answers when you ask for a match (what you need help with, preferred style and language) — to suggest Saarthis.
• Sessions you book: times, status, and the summary and next steps your Saarthi shares with you — to run your coaching.
• Messages you send — to deliver them to the other person.
• Ratings and reviews you leave — shown on the Saarthi’s profile with your first name and initial only.
• Payment records: what was booked, the amount and whether it is paid. We do not collect card, bank or UPI details from clients.
• Reports and blocks you make — to keep people safe.
• Your notification preferences.

If you coach on MYS

• Your application: experience, approach, the areas and languages you coach in — to decide whether to approve you.
• Your public profile, prices and weekly availability — shown to clients.
• Your payout name and UPI ID — to pay you. We never store bank account numbers.
• Your private notes about clients. Only you can read them. Clients, other Saarthis and MYS staff using the app cannot.

Who else handles your data

We share personal data only with the services that run MYS for us, and only for that purpose:

• Supabase — hosts our database, sign-in and file storage, in India (Mumbai).
• [Email delivery provider] — sends sign-in codes and account emails.
• Jitsi Meet (run by 8x8) — hosts video calls when your Saarthi has not set their own meeting link. MYS does not record calls.

What we never do

• We do not sell your data.
• We do not show you advertising or share your data with advertisers.
• We do not share your sessions, messages or notes with an employer or anyone else.

How long we keep it

We keep your data while your account is open. When you delete your account, your profile, sessions, messages, reviews and anything shared with you are deleted. A Saarthi keeps a record of payments you made to them, with your name removed, for their accounts. Safety reports may be kept after deletion where we need them to protect others or meet a legal obligation.

Your rights

• See the personal data we hold about you, and ask how it has been used.
• Correct or update it.
• Delete your account and your data, at any time, from Profile → Delete account.
• Withdraw your consent. This stops the processing that depends on it, which usually means closing your account.
• Nominate someone to exercise these rights if you die or cannot act yourself.
• Complain to us, and if you are not satisfied, to the Data Protection Board of India.

Contact and complaints

Our Grievance Officer is [Grievance officer name], reachable at [grievance@your-domain]. We respond to every request and resolve complaints within 90 days.

Age

MYS is for adults. You must be 18 or older to create an account.

Changes

If we change what we collect or how we use it, we will tell you in the app before the change applies.